Salon Policies

Cancellations & Rescheduling

  • We require 24 hours notice to cancel or reschedule an appointment. Cancellations within that window are subject to a cancellation fee amounting to 20% of the original service scheduled.

  • Each client receives 1 courtesy waiver per year which can be used to avoid a cancellation fee.

  • In cases where a client cancels more than 3 times within a 6 month time frame a $75 non-refundable booking deposit may be required for future bookings.

Late Policy

  • Communication is key

  • Notify me if you are running late, no communication can result in a no-show

  • Appointments are carefully scheduled to ensure the best possible experience. If you are more than 15 minutes late, your service may be modified to fit the remaining time, or rescheduled with a cancellation fee amounting to 20% of the original service scheduled.

  • If you are more than 20 minutes late and haven't communicated, this will result in a no-show.

  • Repeated late arrivals may result in a rescheduling restriction or additional deposit requirements.

No Shows

  • Communication is key.

  • If we do not hear from you within the no-show window, the full or partial service fee may be charged.

  • 50% of the scheduled services will need to be paid. This cannot be used towards any future services.

  • Reoccurring no shows will result in being permanently banned from any future services.

Deposits

  • A 20% booking deposit is required to book any appointments that will take longer than 4 hours and go towards the service scheduled.

Adjustments

  • Loving your hair is my top priority!

  • If you are unhappy with your service, please notify me within 7 days of the provided service,
    I will happily go over options of adjustments and we will schedule a complimentary adjustment appointment.

  • Going to another stylist or adjusting your own hair voids all adjustment possibilities.

Refunds & Returns

  • No refunds will be given on services or deposits. If you are unhappy with a service provided, this will fall under the Adjustment Policy

  • Unopened or lightly used products may be returned within 14 days of purchase for either store credit or a product exchange. All returns are subject to approval.

Children at the Salon

  • No children are allowed in salon without their own appointment. If you must bring a child, please make sure they are not running around.  I have very limited space within my salon suite and they cannot be left unsupervised in the lobby. This is for their safety.

  • For a Children’s Appointment the following is required:
    ✨Ability to sit still for the duration of the service
    ✨Ability to follow directions.

Payment & Card Authorization

  • We accept all major credit/debit cards, cash, and personal checks. Payment is due in full at the end of each appointment.

  • By placing a card on file, you authorize us to charge for late cancellations, no-shows, and outstanding balances per our policies. Your card is stored securely through our booking system.

Photography

When visiting you consent to having your photograph taken and potentially shared on social media. If you do not want your hair to be showcased on social media, please let me know and I will honor your request.

I do not share any photographs that reveal client's faces without their explicit consent. 

Grace will be given as seen fit in lieu of weather, sickness and personal matters etc.